profI am driven, goal-oriented and able to work under minimal to no supervision while being a team player as well. I have more than 8 years of experience in Customer Service. I have experience in interacting with customers or merchants as needed, handling situations or inquiries while working within policy, procedures and standard processes. I am knowledgeable in using MS Office Applications, Zendesk, LiveChat, Shopify and social media. I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Bilingual English/Portuguese. Translator with over four years of translation and writing. I am a fast learner and I work efficiently with customer satisfaction and quality work as my top priorities.